Frequently Asked Questions

GENERAL INFORMATION

1. What are peptides?

Peptides are naturally occurring sequences of amino acids that serve as important components in many biological processes. Within laboratory research, peptides are commonly studied to investigate cellular communication, receptor activity, protein interactions, and various biochemical pathways in controlled scientific environments.

2. What is the difference between peptides and proteins?

Peptides and proteins are both composed of amino acids, but they differ in size and complexity. Peptides are generally shorter chains, typically containing between 2 and 50 amino acids, while proteins consist of longer amino acid sequences that fold into complex structures and perform a wide range of biological functions. In research settings, peptides are frequently studied to better understand molecular interactions, signaling pathways, and other biochemical processes.

3. What types of peptides does Stelisa Bio sell?

Stelisa Bio LLC provides a diverse selection of research peptides and laboratory materials intended for scientific investigation and analytical study. Product categories may include metabolic and GLP-related research peptides, growth-factor and hormone-related compounds, cognitive and neuroscience research materials, immune system and inflammatory pathway compounds, skin and hair research peptides, regenerative research compounds, and other specialized materials commonly utilized in laboratory environments.

All products are supplied exclusively for research purposes and are intended to support controlled scientific studies across a variety of research disciplines.

4. Are your peptides synthetic or natural?

All peptides offered by Stelisa Bio LLC are manufactured using established synthetic peptide production processes designed to support consistency, purity, and product integrity. These controlled manufacturing methods help promote batch-to-batch uniformity and are complemented by quality-control measures intended to verify product specifications and stability for laboratory research applications.

5. Are your peptides FDA approved?

No. All products offered by Stelisa Bio LLC are intended strictly for laboratory research use only and are not approved for human or veterinary use. These products have not been evaluated or approved by the U.S. Food and Drug Administration (FDA) and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

RESEARCH USE & LEGAL COMPLIANCE

6. What does “For Research Use Only” mean?

“Research Use Only” (RUO) indicates that products are supplied exclusively for laboratory, analytical, and in-vitro research conducted by qualified researchers and institutions. These materials are intended solely for scientific investigation and experimental purposes and are not approved for human consumption, veterinary use, clinical applications, diagnosis, treatment, or any other medical use.

7. Can your peptides be used for human or animal use?

No. Products offered by Stelisa Bio LLC are intended exclusively for laboratory research purposes and are not approved for human or veterinary use. Any use involving human consumption, animal administration, diagnosis, treatment, therapeutic application, or disease prevention is strictly prohibited.

8. Do I need a prescription to purchase peptides?

No prescription is required, as all products offered by Stelisa Bio LLC are intended strictly for laboratory research use only. These materials are not approved for human or veterinary use and are supplied exclusively to support scientific research and analytical applications.

9. Why can’t Stelisa Bio LLC provide dosage or administration instructions?

Stelisa Bio LLC does not provide dosage recommendations, administration guidance, or usage instructions. Providing such information would be inconsistent with the intended research-only designation of these products. All materials are supplied exclusively for laboratory and scientific research purposes and are not approved for human or veterinary use.

10. Are customers responsible for legal compliance?

Yes. Customers are solely responsible for ensuring that the purchase, possession, storage, handling, and use of Stelisa Bio LLC products comply with all applicable federal, state, local, and international laws, regulations, and institutional policies. By purchasing these materials, customers acknowledge their responsibility to use them only in accordance with applicable legal and research requirements.

QUALITY, TESTING & COAs

11. What purity level are your peptides?

Research peptides offered by Stelisa Bio LLC are typically supported by analytical testing to verify identity and purity specifications. Quality assessment may include industry-standard analytical methods such as High-Performance Liquid Chromatography (HPLC) and Mass Spectrometry (MS), helping to confirm product composition and consistency for laboratory research applications.

12. Are your peptides third-party tested?

Yes. Each batch undergoes independent third-party analytical testing.

13. Do you provide Certificates of Analysis (CoAs)?

Yes. Every product includes a batch-specific Certificate of Analysis documenting molecular identity and purity.

14. Where can I find CoAs?

Certificates of Analysis are available through the Stelisa Bio LLC COA Library or upon request.

15. Are your peptides sterile?

Research peptides supplied by Stelisa Bio LLC are manufactured and handled under controlled laboratory conditions designed to support product quality and consistency. However, these materials are not produced, packaged, or labeled as sterile products for clinical, pharmaceutical, medical, or veterinary applications. All products are intended exclusively for laboratory research use and are not approved for human or animal use.

STORAGE & HANDLING

16. How should lyophilized peptides be stored?

Lyophilized peptides should be stored at -20°C (-4°F) or lower, protected from light and moisture.

17. How should reconstituted peptides be stored?

Once reconstituted, peptides should be refrigerated at 2–8°C and used within an appropriate research timeframe.

18. What solvents are used for reconstitution?

Common research solvents include bacteriostatic water, dilute acetic acid, or DMSO, depending on peptide properties. Researchers are responsible for determining appropriate solvents.

19. How long do reconstituted peptides last?

Stability varies by peptide, but many reconstituted peptides are typically stable for up to 28 days when properly stored.

20. Do peptides degrade over time?

Yes. Exposure to heat, moisture, light, or repeated freeze-thaw cycles can degrade peptides.

PRODUCT FORM & COMPOSITION

21. Do you sell liquid peptides?

No. Stelisa Bio LLC offers research peptides in lyophilized (freeze-dried) form, a format commonly used to help support product stability, storage, and long-term integrity during handling and transport. Lyophilization helps preserve peptide quality under appropriate storage conditions and is widely utilized for laboratory research materials.

22. Do your peptides contain fillers or additives?

No. Products contain only the peptide compound listed, with no fillers or preservatives.

23. Are peptide blends available?

Yes. Certain research-formulated peptide blends are available for laboratory use.

24. Can I request a peptide not listed on the site?

You may contact us regarding special requests, though availability is not guaranteed.

25. Do you offer custom peptide synthesis?

At this time, Stelisa Bio LLC does not offer custom peptide synthesis or made-to-order peptide manufacturing services. Our focus is on providing a curated selection of research compounds and peptides that meet established quality and documentation standards for laboratory research applications.

ORDERING & PAYMENT

26. How do I place an order?

Orders can be placed directly through the Stelisa Bio LLC website. Customers may be required to complete account registration, age verification, and any applicable compliance requirements before purchasing research products. Stelisa Bio reserves the right to verify eligibility and restrict sales in accordance with applicable laws, regulations, and company policies.

27. Is there an age requirement to purchase?

Yes. Customers must be 21 years of age or older to purchase.

28. Do you verify customer identity?

Yes. Checkout requires Know-Your-Customer (KYC) verification, including name, email, and one-time passcode (OTP).

29. What payment methods are accepted?

Accepted payment methods are displayed during checkout.

30. Is there a credit card processing fee?

A processing fee may apply and is disclosed clearly at checkout prior to payment authorization.

PRICING & DISCOUNTS

31. How are prices determined?

Pricing is influenced by several factors, including manufacturing processes, quality-control measures, analytical testing, sourcing standards, and overall product specifications. Stelisa Bio LLC is committed to maintaining consistent quality and transparency across its research materials while offering competitive pricing for laboratory research applications.

32. Do you offer bulk discounts?

Yes. Volume discounts are based on quantity.

33. Do you offer wholesale pricing?

There is no separate wholesale program; volume pricing applies to all customers.

34. Do you price match competitors?

No. Stelisa Bio is committed to maintaining transparent and competitive pricing across its product catalog. Our pricing structure reflects the quality standards, testing procedures, sourcing practices, and operational requirements associated with supplying research-grade materials, without hidden fees or unnecessary markups.

35. Do you offer promotional discounts?

Occasional promotions may be offered, but pricing is primarily volume-based.

SHIPPING

36. Do you ship internationally?

No. Stelisa Bio LLC ships within the United States only.

37. How long does shipping take?

Most domestic orders arrive within 4-6 business days, depending on carrier.

38. Is shipping insured?

Shipping insurance is optional and must be selected at checkout.

39. What happens if I don’t purchase shipping insurance?

Without insurance, the customer assumes transit risk once the package is transferred to the carrier.

40. When does responsibility transfer to the customer?

Responsibility transfers after carrier-confirmed delivery to the provided address.

RETURNS & ISSUES

41. Can I return peptides?

Unopened, sealed products may be eligible for return under the Refund & Return Policy.

42. Can opened products be returned?

Opened products may only be eligible if defective and documented promptly.

43. How do I report a damaged shipment?

Contact support within the required timeframe with photos and order details.

44. What if my package is marked delivered but missing?

After confirmed delivery, customers must contact the carrier or local authorities.

45. Can orders be canceled?

Orders may only be canceled before shipment.

ACCOUNT & SECURITY

46. Can my account be restricted or suspended?

Yes. Accounts may be restricted for policy violations, suspected misuse, fraud, or compliance concerns.

47. What happens if false information is provided?

Providing false or misleading information may result in account suspension or termination.

48. Is my information secure?

Yes. Stelisa Bio LLC uses industry-standard security measures to protect customer data.

49. Do you share customer data?

Data is shared only with service providers as outlined in our Privacy Policy.

50. Can I appeal an account restriction?

Yes. Appeals may be submitted through customer support.

RESEARCH & LIABILITY

51. Does Stelisa Bio LLC guarantee research outcomes?

No. Research outcomes vary and no results are guaranteed.

52. Who is responsible for research safety?

The customer is fully responsible for safe handling, storage, and lawful use.

53. Are peptides hazardous?

Research compounds inherently carry risks and must be handled by qualified professionals.

54. Does Stelisa Bio provide safety protocols?

No. Researchers must rely on their own institutional safety procedures.

55. Is Stelisa Bio LLC liable for misuse?

No. Liability for misuse is disclaimed to the fullest extent permitted by law.

SUPPORT & CONTACT

56. How do I contact customer support?

Email info@stelisabio.com or use the Contact form on our website.

57. What information should I include when contacting support?

Include your order number, email address, and a detailed description of the issue.

58. When is customer support available?

Support hours are Monday–Friday during standard business hours.

59. Where can I find your legal policies?

Our Terms & Conditions, Privacy Policy, Disclaimer, and Waiver Agreement are available in the website footer.

60. Where is Stelisa Bio LLC located?

Stelisa Bio LLC operates as a U.S.-based, online-only research supplier.

Legal Disclaimer:

“By purchasing products from Stelisa Bio, customers acknowledge and agree that all materials are intended strictly for laboratory research use only. Stelisa Bio assumes no responsibility or liability for misuse, improper handling, unauthorized applications, or any use outside the scope of legally permitted research activities. Customers are solely responsible for ensuring compliance with all applicable federal, state, local, and international laws, regulations, and institutional policies governing the purchase, possession, handling, storage, and use of research materials.”

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